Terms & Conditions
1. About Us
Your use of this site signifies your acceptance of the following terms and conditions.
This website is owned and operated by:
Stephanie Almeida and Stephen Glenister
Telephone: 07870 310 423
If you need to contact me please use the details above.
Whilst every effort is made to prevent cross contamination, all products are made in a facility which handles a variety of allergens and as such all products may contain traces of allergens.
Although allergy information exists on each product page, please contact us if you have specific allergy or dietary requirements.
2. Making a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accept your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.3 In the event of a pricing error on the website or elsewhere we will not be bound to honour such (mis)prices.
2.4 The items sold on this site are a hand-made artisan product and as such may vary slightly in colour and flavour from purchase to purchase.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
3. How to place an order
3.2 If there will be a carriage charge you will be informed of this in verbally or in writing before being asked to make a payment.
3.3 At the moment we are only accepting payment via cash, cheque or bank transfer.
Bank transfer and cheque must be made before the scheduled date of delivery.
It is your responsibility to make sure you organise the transfer to reach our account before the delivery date. Any later will be regarded as non-payment and we will not deliver your goods.
Payments made by cash will be collected as the items are delivered, no payment, or payment by cheque on delivery will not be accepted and will result in your items being returned to Stephanie Almeida.
3.4 Promotional prices only apply during the period stated.
3.5 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.6 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.7 Once your order is ready we will notify you of the estimated delivery date and time if this wasn’t already pre-arranged.
4. Delivery & Carriage Charges
4.1 We can deliver our cakes within a twelve mile radius of Penn, Buckinghamshire free of charge. We will be as accommodating as possible when it comes to delivering further away than this, as we do not use a courier we may not be able to deliver to your desired address, please contact us for more details.
4.2 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm.
We will not accept responsibility for loss or damage if you instruct the us or the deliverer to leave the goods unattended.
If you are not in to accept your delivery and we feel there is no safe place to leave your order, it will be returned to our kitchen and it will be subject to a re-delivery charge.
4.3 Most of our cakes are fairly light in weight and do not require more than one person to accept delivery.
4.4 Disposal of packing materials is your responsibility.
4.5 Once your order has been accepted you may or may not be able to change delivery address. The final decision will be at Stephanie Almeida’s discretion.
4.6 Please check the cakes on delivery – any cakes found to be missing or damaged should be notified to the delivery driver at the time of delivery.
4.7 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
4.8 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we cannot be responsible where this causes a delay or failure in delivering your goods.
5. Cancellation and Returns
5.1 We will not accept any request for a return that is made later than 1 hour after the delivery time. Returns will be accepted at the sole discretion of Stephanie Almeida.
Our decision as to whether or not to accept a product for return is final in this.
5.2 Cancellations made within 2 days notice of the delivery date will be free of charge. Any cancellations after this time will be charged at the full quoted price.
5.3 This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the cakes, please notify us by email or in writing providing details of the problem. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the cakes for inspection. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility; however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable delivery costs.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses.
Website Disclaimer for
This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer.
We do occasionally update this disclaimer so please refer back to them in the future.
1. Use of Website
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2. Visitor Conduct
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4. Links to and from other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us. You must also inform us before placing any link to our Website on your website.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. Exclusion of liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. Law and jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.